Frequently Asked Questions
Everything you need to know about shopping with ONTIME
How long does shipping typically take?
Standard shipping usually takes 3-5 business days. We also offer express shipping options that deliver within 1-2 business days for orders placed before noon.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund or exchange.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are the colors of the clothes accurate to the photos?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting, slight color variations may occur.